Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition

• UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
• NEW Evolve resources include SimChart^® for the Medical Office exercises and practicum activities
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately
• Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
• Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
• Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
• Real-world examples and exercises enable students to delve deeper into key topic areas
• Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
• Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical
• thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
• Clear, engaging, and accessible writing style makes content easy to understand.
• Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce student mastery of important concepts.
• Four-colour design and art program illustrates current concepts and improves readability

• UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
• NEW Evolve resources include SimChart^® for the Medical Office exercises and practicum activities
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately

Preface
About the Authors
Reviewers
Acknowledgements

Part 1: Introduction to the Health Care Environment
1 Your Future as a Medical Administrative Assistant
2 Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant
3 Therapeutic Communication
4 Telephone Management and E-communication Tools
5 Reception, Booking Appointments, and Clinical Responsibilities
6 Office Correspondence: Mail, Memos, Letters, and Envelopes
7 The Procedures Manual
8 Pharmacology
9 Health Records and Information Management
10 The Hospital Environment, Records, and Reports
11 Health Insurance Plans
12 Financial Records
13 Managing Office Supplies
14 Meetings and Minutes

Part 3: Career Development
15 Your Job Search
16 Health Care in an Evolving Environment

Appendix A Common Abbreviations Used in the Health Care Field
Appendix B Laboratory Medicine
Appendix C Pharmacology
Appendix D Reference Sources
Index